You’ve heard of AI-powered text generators like ChatGPT—now imagine AI that generates workflows instead of just words. As part of GEP’s mission to become an AI-first SaaS company, I designed an AI-powered search and intake orchestration product that’s transforming how businesses streamline decisions and workflows.
Task completion time reduced by 40% for users thus boosting process efficiency & compliance.
User adoption increased 2x.
🚀 Impact:
Lead Product Designer
Product Designer
UX Researcher
AI, VP
Data Scientist
Engineering Lead
Engineering Team
Sr. Director, Product
Sr. Product Manager
Product Manager
Team:
Crafting the new AI first product landing page
Simple and easy cross app search experience, with internal and external source citations.
Let AI do the heavy lifting for you proactively!
Your everyday digital workspace reimagined.
Multitask with split screen conversational AI and Document view
Defining AI Touch-point & Components in Design System
16 column grid
Defined Flexible Grids for best readability in text heavy screens
🔍 The Problem : Why Current Workflows Needed To Evolve
Users struggled with fragmented, inconsistent cross app search experiences
Finding the right information required manual effort & multiple tools
AI-powered search had potential, but trust & accuracy were key concerns
👥 Understanding Users and Their Pain-points
Casual Users → Want quick, relevant answers with minimal effort
Power Users → Need control, filters, and deep search capabilities
Procurement Teams →
Must evaluate options & simplify purchasing decisions
🚧 Challenges
AI recommendations needed to balance speed, accuracy & transparency
Users needed control over filtering, refinement & customization
By collaborating with AI Engineers, PMs, Data Scientists, and SMEs, I analyzed the product structure and identified key UX improvement areas: chat sessions, intent assessment, and response orchestration.
Understanding user intent and designing for key prompts was crucial. My fellow designer and I often wrote dialogues or role-played to capture the right sentiment and tone for an engaging experience.
I need to purchase laptops for my team.
What are my savings opportunities this week?
What Invoices are pending my approval today?
I was notified that my requisition was rejected. What can I do?
How do I download a copy of my Invoice?
Designing the "Front Door" bot response was crucial for accurately capturing user intent and key business nuances like function, delegation, and budget.
Outcome and Reflections
🔄 What I’d improve next:
Making AI explanations even more interactive & customizable
Enhancing multi-modal search (text, voice, document parsing)
🚀 Impact
Task Completion time reduced by 40% for users boosting process efficiency & compliance
User adoption increased 2x.
📚✨ Continuous Learning
Courses to Upskill
Conversation Design Institute → Conversation Design
Google → AI Essentials
Applying best practices from Industry leads:
Material Design’s Conversation Guidelines → AI response structure
Salesforce Lightning → Data-rich UI for business users
SAP Fiori → Enterprise-level decision-making tools
Perplexity → User interaction patterns for Search based AI products
Crafted with love.
Get in touch for full time roles or say hello at
ankita.dpande@gmail.com